FAQ

• 1. What materials are used in your bags?

  We offer HDPE, HDPE + EPI, PCR, and biodegradable options (e.g., cornstarch-based PLA). Biodegradable bags meet ASTM D6400/EN 13432 standards.

• 2. Are your bags certified eco-friendly?

  Yes, certifications include BPI, OK Compost, TÜV Austria for safety.

• 3. What's your MOQ (Minimum Order Quantity)?

  Standard MOQ is 10,000–30,000 rolls (varies by material/customization). Samples available for testing.

• 4. Can you provide custom branding (logos, colors, sizes)?

  Yes—we offer custom printing, sizes (8"x12" to 10"x15"), and colors (Pantone-matching). MOQ applies.

• 5. What's the production lead time?

  15–25 days for standard orders; 25–35 days for custom designs. Rush orders may incur fees.

• 6. How do you ensure bag durability?

  Bags are 10–20 microns thick, leak-proof, and tested for puncture resistance.

• 7. Do you offer scented/unscented options?

  Yes, including lavender, citrus, and unscented variants (scent lasts 6+ months).

• 8. Are your bags compatible with standard dispensers?

  All bags fit universal dispensers (can customize core size if needed).

• 9. What's your pricing structure for bulk orders?

  Discounts start at 100,000 + rolls (e.g., 2%-5% discount, depending on material/volume).

• 10. Can you supply OEM/private-label packaging?

  Yes, we provide white-label services with custom packaging (e.g., rolls, boxes).

• 11. How do you handle quality control?

  Pre-production samples + third-party lab tests for thickness, biodegradability, and tensile strength.

• 12. What's your policy for defective batches?

  We replace or refund defective products (≤1% defect rate guaranteed).

• 13. Do you ship globally? What are the costs?

  Yes—shipping via air/sea (FOB, CIF, or DDP terms). Costs depend on volume/destination.

• 14. Are your bags recyclable or compostable?

  We have both. (Up to local facilities).

• 15. Can you provide shelf-life guarantees?

  Standard plastic: 2 + years; biodegradable: 12 months (store in cool, dry conditions).

• 16. Do you offer inventory management/drop-shipping?

  Yes—we support JIT (Just-in-Time) delivery and direct dropshipping to retailers.

• 17. What payment terms do you accept?

  30% deposit, 70% before shipment (T/T, LC). Negotiable for long-term partners.

• 18. How do you handle R&D/product innovation?

  We invest in new materials and can co-develop exclusive products.

• 19. Can you share references from other retailers?

  We'll provide client testimonials and case studies (e.g., partnerships with Costco, Target, Petco, Chewy).

• 20. What's your after-sales support policy?

  Dedicated account manager + 24/7 support for logistics, QC, or rebranding needs.